FAQ

For any urgent matters (delays, difficulty locating the meeting point, unexpected issues), our team is available to assist you:

Diego – Giulietta Tours
📞 +39 339 2339297

Marco – Princess Tours
📞 +39 (we will let you have a phone number soon)

Silvia – Available from 5:00 PM to 9:00 PM
📞 +39 340 8347834

Please contact us as soon as possible so we can assist you promptly and ensure a smooth experience.

Your meeting point is clearly indicated on your confirmation voucher.

By clicking “Get Directions”, you will be redirected to Google Maps for precise navigation directly from your phone.

For a seamless experience, we recommend checking the location a few days prior to your tour to avoid any last-minute uncertainty.

Please note: The Port of Monterosso (for tours departing from this location) is accessible by foot only.

The Cinque Terre and surrounding areas (La Spezia) are highly sought-after destinations, particularly during peak season.

To ensure punctuality and peace of mind, we recommend:

• Opting for train travel or private transfers whenever possible
• Allowing extra time for traffic and parking
• Verifying any restricted traffic zones or strike in advance
• Nearest Highway exit is A-15 in La Spezia otherwise A- 12 Levanto/Carrodano; from both exits extra 1/1,5hr drive to Monterosso
• Again train is the best way to reach Cinque Terre check the www.trenitalia.com or download the Trenitalia App
• If you will board on Giulietta boat in La Spezia you can easily arrive either via train or car/van (parking next to the Harbour – Parcheggio Mirabello) If you reach La Spezia via train your stop is La Spezia Centrale, from there either walk through the city centre to reach the waterfront or take a taxi (7/8min ride) tell the taxi driver to take you to Porto Mirabello, beginning of Molo P. If you reach La
• Spezia by car you can easily park next to the boat boarding dock.
• Please note that the company is not responsible for any delay due to parking issue or train schedule. The full amount will be charged.

Arriving slightly early will allow you to begin your experience relaxed and unhurried.

Your safety and comfort are our highest priorities. If weather or sea conditions are not suitable, our team will contact you promptly to offer the best available alternative:

• Alternative Itinerary

The Cinque Terre coastline is exposed to the open sea. With southern winds (SE or SW), sea conditions may become rough and local harbors unsuitable for safe boarding.

If weather conditions remain sunny, we may offer an alternative experience within the stunning Gulf of Poets (La Spezia, Portovenere, Lerici).

Thanks to its naturally sheltered configuration, this area provides excellent navigation conditions in the vast majority of cases, allowing for a beautiful day at sea with swimming opportunities and breathtaking scenery.

• Rescheduling

Whenever possible, we will offer the option to reschedule your original itinerary.

• Full Refund

If no suitable alternative is available, we will proceed with cancellation and a full refund.

For maximum comfort, we suggest bringing:

• Sunscreen
• Hat and sunglasses
• Beach towel (preferably white; kindly avoid brand-new colored towels that may transfer dye)

Beach towels are available on board for rental (€5 each).

We also recommend:

• Any personal medication (e.g., motion sickness remedies if needed)
• Comfortable, lightweight clothing suitable for a day at sea
  (quick-dry fabrics, light wind layer, swimwear in summer)
• Non-new garments that will not release color onto
  surfaces

Yes. Depending on the selected tour, we serve light snacks, lunch, or dinner, including beverages. To provide a personalized and attentive service, we kindly ask you to inform us in advance of any allergies, intolerances, or dietary restrictions.

We operate two different boats:

• Princess Boat → No restroom on board
• Giulietta Boat → Restroom available on board

Please verify your assigned vessel at the time of booking.

All our vessels fully comply with the Italian Navigation Safety Regulations and are equipped with certified safety equipment.

Life jackets for adults and children are available on board. Wearing them during navigation is not mandatory; however, should you prefer to do so for additional peace of mind, our crew will be happy to assist.

During swimming and snorkeling stops:

• Floating noodles are available for support if needed
• For children under 2 years old, we recommend bringing a suitable personal flotation device

Yes. We provide sanitized masks and snorkels for all guests.

For children under 5 years old, we recommend bringing swim goggles, as standard masks may feel slightly oversized for younger guests